Ten4
Telecom Billing Coordinator
Remote - Full Time
Who is TEN4:
Ten4 is a small, growing Telecom company established over 25 years ago in Baltimore. We are an employee-centric company offering a great benefits package, 4 weeks PTO to start, birthday PTO, parental leave, continuing education/professional development reimbursement budget, 401(k) match, career growth and opportunities, plus a remote/hybrid and flexible work schedule.
Join the Ten4 team as a Billing Coordinator! The Billing Coordinator position is responsible for ensuring our customer’s monthly telecommunications bills are analyzed for accurate information and paid according to each due date. Billing Coordinators provide a valuable service to our customers by managing the payment of multiple carrier bills for each site within a customer’s portfolio. This entry-level, full-time, fully remote, or a hybrid role (twice per week in office) if located near our Baltimore, MD office. This entry-level role pays between $18.27 to $21.63 per hour, depending on experience.
Who YOU are:
- Detail-oriented and analytic
- Enjoys repetitive and mostly predictable work
- Deadline driven
- Enjoys working independently but also loves working on a team
- Proactive and accountable
- Problem solver
- Review monthly invoices to identify any changes from previous invoices, following workflows to investigate and document findings
- Research discrepancies on customer bills, including contacting carriers to open inquiries
- Advocate on behalf of our customers to make appropriate adjustments or credits on invoices from carriers
- Basic mathematical analysis and dissection of telecom bills
- Ensure bills are paid by the assigned deadline
- Attend meetings as required
- Respond to communication in a timely manner
- Perform other duties as required by supervisor/company
EDUCATION, EXPERIENCE AND SKILLS:
- High school diploma or GED
- Ability to communicate effectively and professionally, both verbally and in writing. Communication with clients, carriers, and other Ten4 team members with clarity and professionalism is vital.
- Basic computer skills and proficiency in Word and Excel
- Team player and can complete tasks independently
- Must reside in and be authorized to work in the United States for any employer.
- Must be able to read, write and speak English proficiently.
ABOUT TEN4 & OPDECISION
Since 1997, Ten4 (previously known as Distributed Computing or DCi) has been focused on business communications, specializing in nationwide wired and wireless voice and data networks, billing services and support monitoring. Ten4’s mission is to help multi-site, multi-state customers deploy effective, efficient and easy-to-use telecom management solutions.
Equal Employment Opportunity Policy
Ten4 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
